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P R I VA C Y   P O L I C Y - I N C L U D E S   S M S  /  T E X T   M E S S A G I N G

Privacy Policy

How First Place Fence collects, uses, and protects your personal information - including when you text with us about an estimate, a job, or a follow-up.

Effective: November 6, 2026

Last updated: November 6, 2026    

Applies to: Phone, text, email & web inquiries

OUR  TEXTING  PROMISE

SMS consent is not shared with third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell your personal information.

WE COLLECT

  • Name & phone number

  • Service address

  • Project & estimate details

  • ​Messages you send us

WE USE IT TO

  • Reply to your inquiry

  • Schedule estimates & installs

  • Send job updates & follow-ups

  • Coordinate your project

WE NEVER

  • Sell your information

  • Share SMS consent with third parties

  • ​Share mobile info for others' marketing

  • Text you marketing without consent

Contents

1. Information we collect
2. How we use it
3. Text messaging program
4. Who we share it with
5. SMS consent 6. Your choices - STOP / HELP
7. Security & retention
8. SMS terms & conditions
9. Contact & changes

This document is the full text of the First Place Fence privacy policy, including the SMS / text messaging sections used for business-texting (10DLC) registration.

1. What personal information we collect

We collect information you give us directly, information created through your project with us, and limited information from lead sources you contacted first. We collect only what we need to respond to you and to do the work.

Information you provide

  • Contact information: your name and mobile phone number, and your email address if you provide one.

  • Service address: the address where the fence work would be done, and a mailing address if different.

  • Project information: fence type, measurements, photos or drawings you send, gate and material choices, and notes about your property relevant to an estimate or installation.

  • Messages: the content of text messages, calls, and emails between you and First Place Fence, including appointment preferences and follow-up requests.

  • Consent records: when and how you agreed to receive text messages from us.

Information from other sources

  • If you first contacted us through a retailer or lead service - for example, by requesting a fencing estimate through Lowe's or Home Depot - we receive the contact and project details you submitted there so we can follow up on that request.

  • Our phone and texting provider creates standard call and message records (date, time, duration, and delivery status) needed to operate the service.

We do not collect payment card numbers by text message, and you should never send payment card numbers, Social Security numbers, or other sensitive financial information by text.

2. How we use personal information

We use your information only for the purposes connected to your inquiry and your project:

  • To respond to your questions and follow up on estimate requests, including older leads you asked us to revisit;

  • To schedule, confirm, reschedule, and remind you about estimate appointments and installations;

  • To prepare estimates and quotes, order materials, and coordinate permits, surveys, and installation for your job;

  • To send job updates - for example, material status, delivery or install timing, and completion follow-up;

  • To provide customer service and keep accurate records of the work and our communications;

  • To comply with legal, carrier, and retailer program requirements, and to prevent fraud or misuse of our phone numbers.

We do not use your phone number for unrelated marketing. Any promotional texting would require your separate, express consent, and you could opt out at any time.

3. Our text messaging program

First Place Fence uses business text messaging (SMS/MMS) to communicate with customers and prospective customers who have contacted us or given us their mobile number for that purpose. Our AI receptionist and office staff may answer calls and messages on our business lines.

Types of messages you may receive

  • Replies to inquiries you sent us, and follow-ups on estimate requests;

  • Appointment scheduling, confirmations, and reminders for estimates and installations;

  • Project updates, including estimate delivery, material and scheduling updates, and completion check-ins;

  • Customer-service messages related to your job or account with us.

  • Message frequency varies based on your inquiry and the stage of your project.

  • Message and data rates may apply, depending on your mobile carrier and plan.

  • Consent is not a condition of purchase. Agreeing to receive text messages is not required to buy fencing or services from First Place Fence.

  • Carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and device.

4. Who personal information is shared with

We do not sell your personal information. We share information only as described here:

  • Service providers who help us operate: our phone/texting provider (RingCentral), mobile carriers, and the software we use to manage leads, estimates, and jobs. They may process your information only to provide their service to us.

  • Project partners, only as needed for your job: material suppliers, delivery services, and municipal permit or survey offices - limited to the details needed to order materials, deliver, or permit your specific project.

  • Retailer programs you started with: if your lead came through Lowe's, Home Depot, or a similar program, we update that program with the status of your request or job as that program requires.

  • Legal requirements: if required by law, court order, or to protect the rights, safety, or property of First Place Fence, our customers, or others.

We do not share your information with third parties for their own marketing purposes.

5. SMS consent - how it is handled

SMS consent is not shared with third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

That means:

  • Your agreement to receive texts from First Place Fence applies only to First Place Fence. It is never transferred, sold, rented, or shared so that another company can text you.

  • Our texting provider and carriers process messages only to deliver them - that delivery is not a sharing of your consent for marketing.

  • If you opt out, we record that choice and stop texting that number, as described in the next section.

6. Your choices - opting out and getting help

STOP

Reply STOP to any text to opt out. You will get one confirmation and then no further texts, except as needed to complete a request you make afterward.

HELP

Reply HELP to any text for help with our messaging program, or contact us directly using the number you have been texting with.

START

Reply START or contact us to opt back in after opting out, where supported by your carrier.

  • Opt out at any time: reply STOP, or tell us by phone or email that you no longer want texts. Opting out of texts does not cancel an existing job; we may still need to reach you by phone or email about active work.

  • Update or correct your information: contact us and we will update your name, number, or address on file.

  • Ask about your information: you may ask what personal information we hold about you, and ask us to delete it, subject to records we must keep for completed jobs, warranties, taxes, or legal reasons.

Please don't text sensitive information. Text messaging is not a secure channel for payment details or government ID numbers. If a payment or document is needed, we will direct you to a secure method.

7. How we protect information & how long we keep it

We limit access to customer information to the staff and providers who need it for your project, and we use the access controls provided by our business phone, messaging, and job-management systems. No system is completely secure, but we take reasonable steps to protect your information from unauthorized access, loss, or misuse.

We keep lead, estimate, message, and job records for as long as needed to serve you, honor warranties, and meet business, tax, and legal record-keeping requirements. Consent and opt-out records are kept so we can honor your choices. When information is no longer needed, we delete it or remove identifying details where practical.

Children's privacy
Our services are for property owners and adults arranging fence work. We do not knowingly collect personal information from children under 13 by text message. If you believe a child provided us a phone number, contact us and we will remove it.

Website note
If you reach this policy from a web form, the same rules apply to information submitted there: it is used to respond to your request, and a link to this policy appears near the consent language on our forms and in our website footer where applicable.

8. SMS Terms & Conditions - summary

By providing your mobile number to First Place Fence - for example, on a lead form, by calling or texting us, or by giving it to us for an estimate or job - and agreeing to receive texts, you agree to the following:

Program: First Place Fence customer and lead communications by SMS/MMS about inquiries, estimates, appointments, and job updates.
Frequency: message frequency varies by inquiry and project stage.
Cost: message and data rates may apply. Check with your carrier.
Opt out: reply STOP to end. Reply HELP for help.
Eligibility: you confirm you are the subscriber for the mobile number provided, or have that subscriber's permission, and that you are 18 or older or have a parent/guardian's permission.
No condition of purchase: consent to receive texts is not a condition of purchasing any goods or services.
Changes: we may change or end the messaging program; the current version of this page controls.

9. Contact us & changes to this policy

First Place Fence Inc.
Questions about this policy, your information, or your texting choices: contact us through the business phone number you have been calling or texting with, and ask for the office. Mention that your question is about the text message privacy policy so it reaches the right person promptly.

If we change this policy, we will post the updated version at this same link and update the "Last updated" date at the top. Material changes to how SMS consent is handled will not be applied retroactively to consent you gave under an earlier version without notice.

S U M M A RY

First Place Fence Inc. - Privacy Policy (including SMS / Text Messaging). Effective November 6, 2026. This policy describes what personal information is collected, how it is used, and who it is shared with, and states clearly: SMS consent is not shared with third parties.

This document is provided for customers and for business-texting (10DLC) registration. It is general information about our practices, not legal advice.

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